When members reach out for help, they want reassurance — not another process. This guide explores how membership organisations can transform online forms into supportive, conversational experiences using empathy, intelligent virtual assistants (IVAs), and better design thinking.
The DMCC Act 2024 introduces big changes to how UK membership organisations manage renewals, cancellations and communications. This article explains what the Act means for charities, professional bodies and community-based groups—and how to turn compliance into a more engaging, trust-building member experience.yes please
Take part in the DMCCA Compliance Benchmarking Survey 2025 and help assess how ready the sector is for the new rules on auto-renewals and consumer rights. Benchmark your organisation, shape sector guidance, and receive a free report and checklist.
