Privacy Policy – Agentic Consulting
Last updated: 30 June 2025
Who we are
Agentic Consulting Ltd
Registered in England, Company No. 16467714
Registered Address: First Floor, The Old Chapel, 9 Kempson Road, Leicester, LE2 8AN
Website: https://www.agentic-consulting.co.uk
Email: info@agentic-consulting.co.uk
We are the data controller for the personal information collected via this website and related services.
What personal data we collect and why
| Category | Data collected | Purpose | Legal basis |
|---|---|---|---|
| Contact form and enquiries | Name, email address, phone number (optional), and message content | To respond to your enquiries and provide information about our services | Consent (UK GDPR Article 6(1)(a)) |
| Newsletter or email subscriptions | Name and email address | To send newsletters, insights, and updates you’ve opted in to | Consent (UK GDPR Article 6(1)(a)). You may unsubscribe at any time. |
| Website usage data (analytics) | IP address, browser type, device type, OS, pages visited, time on site, and referral sources | To monitor website performance and improve user experience | Consent (Article 6(1)(a)) or Legitimate Interests (Article 6(1)(f)) |
| Cookies and tracking technologies | Cookies to ensure the site works correctly, enable analytics, and manage embedded services (e.g., YouTube, Google Maps). See our Cookie Policy for details and to manage your preferences. | To provide essential site functionality, analytics, and support for embedded content | Consent (Article 6(1)(a)) |
| Chatbot interaction data | Chat messages, questions asked, responses provided, chat timestamps, session identifiers, and optional contact information you provide (such as name or email, if requested in chat) | To provide automated assistance, improve our chatbot’s performance, and help us better understand user needs | Consent (Article 6(1)(a)) |
Who we share your data with
- Fasthosts (web hosting – UK/EU)
- Microsoft 365 (email)
- Google Analytics (anonymised tracking)
- Elementor & Complianz (website tools)
- Hubspot (CRM)
We ensure appropriate contracts (Data Processing Agreements) are in place with all providers.
International data transfers
- Standard Contractual Clauses (SCCs)
- Other recognised safeguards approved by the UK and EU
Some service providers (like Google) may process data outside the UK/EU. We only transfer data where it is necessary and lawful to do so.
How long we keep your data
- Enquiry/contact form submissions: up to 24 months
- Newsletter subscriptions: until you unsubscribe
- Analytics data: 14 months (Google default)
- Cookie consent records: 6 months
You can request deletion of your data at any time (see Section 6).
Your rights under the UK GDPR
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to or restrict processing
- Request data portability
- Lodge a complaint with a supervisory authority
You can manage your personal data, or request its deletion, at any time by visiting our Data Privacy Request page. Alternatively, to exercise any of your rights, please email us at info@agentic-consulting.co.uk.
How we protect your data
- SSL encryption
- Secure hosting and backups
- Role-based access control
- Regular security maintenance
Automated decision-making
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
How our chatbot uses cookies & your data
Our website uses a virtual assistant powered by Botpress to help visitors with questions and provide support. To make the chatbot work properly and enhance your experience, it may set one or more cookies in your browser.
Cookies used by the chatbot
| Cookie name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| bp_session | Botpress | Maintains chat session state and user preferences | Session | Functional |
| __mpq_... (if present) | Mixpanel | Analytics for chat engagement and usage (may be set by Botpress) | 1 year | Analytics |
Data collection
The chatbot may collect anonymous usage data (such as page visited, browser type, chat interactions) to help us improve our service. We do not use the chatbot to collect sensitive personal information unless you provide it voluntarily during your conversation.
For more details, please read the Botpress Privacy Policy.
Children’s privacy
We do not knowingly collect data from children under 16. If such data is collected, it will be deleted.
Changes to this privacy policy
We may update this policy from time to time. The latest version will be posted on this page.
How to contact us
Email: info@agentic-consulting.co.uk
Website: https://www.agentic-consulting.co.uk
Complaints
You can contact the Information Commissioner’s Office (ICO) at:
https://ico.org.uk/make-a-complaint/