Welcome
Membership Operations and Strategy
Jamie Marshall is an Associate at Agentic Consulting, specialising in membership operations, acquisition, and retention strategy. With over 25 years of leadership experience across the public and private sectors, Jamie has a proven track record of delivering sustained growth, financial performance, and effective team development for membership organisations.
About Agentic Consulting
At Agentic, we specialise in membership strategy – helping organisations strengthen member engagement, drive sustainable growth, and evolve their value proposition. We then apply AI and digital tools in practical ways to support that strategy, streamline operations, and deliver measurable results.
About Jamie Marshall
Jamie spent more than a decade at English Heritage, leading one of the UK’s largest face-to-face sales and engagement teams. In that role, he played a pivotal part in driving member growth and modernising frontline operations.
He has also worked extensively with senior leadership teams and boards to:
Embed cultural change
Deliver accessible, actionable strategies
Support data-led decision-making
At Agentic Consulting, Jamie brings a practical, people-first approach – combining coaching-based leadership with insight-driven planning. He helps clients build high-performing membership functions, simplify complex strategies, and turn operational challenges into shared opportunities for innovation and growth.
“I believe membership success depends on strong operations and empowered teams. My role is to help organisations simplify complex challenges, unlock opportunities, and deliver sustainable growth.”
Jamie Marshall, Associate at Agentic Consulting
Let’s keep the conversation going
I’d love to hear what you’re working on and share ideas. Drop him a message, book a quick chat, or connect on LinkedIn to explore how Agentic’s membership operations consultancy can support your goals.