Welcome
Customer Experience Consultancy for Membership Organisations
Keir Woolhouse is Director at Agentic Consulting, where he leads on customer experience consultancy for membership organisations. With over 20 years of experience, Keir helps organisations improve performance through smarter systems, streamlined operations, and insight-led decision-making.
His expertise spans customer engagement strategy, contact centre design, AI-powered analytics, and digital transformation. At Agentic Consulting, Keir works with membership organisations to align their digital capabilities with the needs of modern members – delivering solutions that enhance experience, improve efficiency, and support sustainable growth.
About Agentic Consulting
At Agentic, we specialise in membership strategy – helping organisations strengthen member engagement, drive sustainable growth, and evolve their value proposition. We then apply AI and digital tools in practical ways to support that strategy, streamline operations, and deliver measurable results.
About Keir Woolhouse
Keir has extensive experience in customer contact centre design and customer interaction analytics, helping organisations engage members more effectively and deliver outstanding service. He has worked with leading brands and public-facing organisations, including Which?, where he introduced and deployed customer interaction analytics as a Managed Service, and Deloitte, where he advised clients on operational performance and service design.
His focus areas include:
Customer engagement strategy and experience design
Contact centre performance and operational optimisation
AI-powered analytics for better insight and decision-making
Digital transformation planning for membership organisations
At Agentic Consulting, Keir’s work in customer experience consultancy for membership organisations ensures that digital change delivers both immediate improvements and long-term growth.
“Customer experience is at the heart of everything I do. From optimising contact centres to applying AI analytics, I focus on helping organisations deliver services that are efficient, engaging, and impactful.”
- Keir Woolhouse, Director at Agentic Consulting
Let’s keep the conversation going
I’d love to hear what you’re working on and share ideas. Drop me a message, book a quick chat, or connect on LinkedIn to explore how Agentic’s customer experience consultancy for membership organisations can support your goals.